ICICI Bank
Transaction Fraud

On 2nd Aug I went to Reebok show room at Oberoi Mall (Oshiwara, Mumbai) to purchase a pair of shooes. There, I gave my visa card of ICICI to the cashier for payment. He swiped my card and didn't get any receipt from the card swipe machine of ICICI. So he tried again and again. But same things were happened. I asked him why you swiped my card for three times and he told me the network is busy and so transaction didn't process. After five to ten minutes, I got three SMS which informed me that I have done a purchase of amount 3599 INR from Reebok. I showed the SMS to the marchent and he denied the transaction saying that he didn't get the receipt and so he will not get any money from the bank. In this position, I lost Rs 10797 all together and didn't get anything from the shop.

Please help me to retrieve my money from Reebok.

I registered a complain to ICICI customer care and they informed me that they will probe on this and it will take time at least 35 days. Now Reebok claimed that ICICI didn't get anything and ICICI claimed that money of all three transaction was added to Reebok account.

Now I was harassed so much by the people of Reebok and mainly ICICI. So I want to lodge a compaint against them legally.

I really want to solve this problem so that this doesn't happne to anyone and it realy painful and frustrating.

Please show me the way to get back my whole money.

Company: ICICI Bank
Country: India

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