ICICI Bank
Reg: Credit card payment

Hi,

I have sent an Online DD through Citibank on 25th of June towards the payment of my ICICI Bank Credit card. I have been sending DD's every month to the same address of the bank. This DD is delivered through the same courier used by Citibank. ICICI Bank claims that they have not recieved the DD inspite of Citibank giving a letter stating that the DD no for the specified amount had been delivered at 4pm on the 26th of June and they have the POD with the signature and company seal of ICICI Bank. Though the documents have been submitted to ICICI bank, they sent me a mail stating that the investigation is on and will revert to me in 7 working days. Inspite of the investigation being on, the have added late charges fees to my account and added service charges for non-payment. They are still not able to trace my DD for Rs. 5000/- though it is close to 2months now, neither have they got back to me with any progress. I told them I would complain at Consumer Forum but they dont care. Nobody has even called me except for the Collection Executives who are harrassing me for making the payment. They keep calling everyday and saying that thye would send their people to collect the cheque. Inspite of giving them the ref no and telling them that I have made the payment and ICICI bank is investigating on the missing DD, they still do not stop calling and asking the same questions. I have lost of mind with this bank and do not understand how they could put their customer into so much of in-convenience. I had to do my payment due for this month to avaoid the collection executives calls. Because I'm continuing to make my payment, they do not care about the missing DD and not reverting back to me.

Please help me in tracing my money as they do not even give any officials phone no. When I call its the junior level people who do not even know what they are saying and keep making me repeat my card no, ref no and all other questions. This is really annoying and I want to file a case against this bank.

Kindly help.

Regards,

Supreetha

Company: ICICI Bank
Country: India

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