ICICI Bank
Amount Charged on me for their error

Sir,

On 06/04 a amount of Rs 3800 was debited from my A/c due to some ATM Machine problem, but actually i did not do any transaction. Later when I raised a complaint on this to ICICI Bank, they cleary said that the amount will be credited back shortlty and in the same way the amount was credited back on 29/05.

But again on 18/09 a sum of Rs 3800 was debited from my A/c with out any intimation and because of this my bank balance was in Negative. When i enquired about this to the bank they accepted that it was their fault and this amount was debited due to some Wrong Audit done by them. They then accepted my complaint and ensured me that the amount will be credited back on or before 10/10. The Complaint No's are 119655642 & 119538471 and the manager who spoke with me was Mr. Naresh Kumar.

But today 23/09 i received a SMS saying that the amount will not be credited because VISA has already claimed the amount.

I have been debited wrongly twice and i had to waste a lot of time in this issue.

So please take this issue seriously and do the need full as soon as possible.

Company: ICICI Bank
Country: India

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