ICICI Bank
CREDIT CARD

This is to inform you that, I have issued a Cheque No. 043791 dated 4th January for Rs. 4, 921.43 in favour of ICICI Bank Credit Card No. 5176 3700 3994 2002 towards my credit card payment of Rs. 4, 921.43 and deposited the same on your drop box on same day.

On going through the SB Account statement online, I observed that you have debited an amount of Rs. 492.43 instead of the actual amount of Rs.4, 921.43 from my above said SB Account. In this connection, I went to the D N Road Branch, where I have opened my SB Account and informed about the same. The officer on duty has then sent an email to the concerned department about the said discrepancy and asked me to confirm the same after two/three days. Again I went to the D N Road Branch and asked the officer about the same. The Officer then informed me that, the Bank has made a mistake in debiting an amount of Rs. 492.43 against Rs. 4921.43 towards my ICICI Credit Card No. 5176 3700 3994 2002.

The Officer, then directly debited the balance amount of Rs. 4, 429, which is outstanding in my Credit Card from my above said S B Account on 15th January and assured me that, there will be no problem.

Recently, I have received my credit card Statement for the month of January and surprisingly I observed that, there is no credit of Rs. 4, 429 which is made directly by the Bank on 15th January and the Bank has levied interest and other charges from Credit Card Account of Rs. 281.10

Immediately, I have called up your customer care services on 31st January and informed about the same. They informed me that the Credit Card Department have not received such credit of Rs. 4, 429 and asked me to check up with the Branch, where you have made the payment. Again I went to the Branch and narrated story again and they assured me that, the online payment of Rs. 4, 429 has already credited to my Credit Card No. 5176 3700 3994 but the said transaction has not yet been reflected in my above said credit card with your Branch.

In view of the above, I request you to kindly rectify the above said mistake immediately and inform the credit card department for not levying the interest and other charges levied in my credit card statement due to non-payment of the outstanding balance.

Satish Salian

Company: ICICI Bank
Country: India

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