ICICI Bank
Car loans

I applied for a car loan from ICICI Bank some two weeks back... they agreed for a waiver of the processing fee but after i signed the agreement, they backtracked and said that they can't waive the processing fee..add to that they insisted that I take the insurance cover from them if I needed the loan... normally, it's the dealer who takes the insurance for the car... after a delay of two to three days, they agreed to disburse the loan after the dealer sent them an insurance cover note... but even after five days, the dealer hasn't received the loan payment... and I am being told by the ICICI Bank officials that they sent the amount long time back... I am surprised that the country's largest private bank is showing such ridiculously poor customer service and total lack of transparency... I dont think I will approach ICICI for any service in the future...

Company: ICICI Bank
Country: India

  <     >