ICICI Bank
MONOPOLISTIC PRACTICES

I requested for a new card as my card was lost, bank deduced an amount for the same and i was intimated. when i didnt recieved the card even after 20 days of the amount deduction, i approached the branch and demanded an explaination. they did not come up with a proper reply and they requested me to wait for some more time (A week more). so i demanded another card so that i may withdraw the amount and use it, as this is my salary acoount, so they provided me with a new card, and again my amount was deducted without any intimation. why as a customer shall i be punished for any service issue from the banks side? why should i be penalised for a mistake that is to be owned by the bank. but i cant do anything. when i call the customer service then they do not provide me with any request number so that i may quote it to find an answer to this. how can a customer like me be saved from the ugly clutches of these institutions.

Company: ICICI Bank
Country: India

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