ICICI Bank
Bill payment service

Think twice before you use Bill payment services from ICICI Bank. I am a ICICI bank customer for many years and have been using Bill payment services. Bills were not submitted in time and also when I made the bill payments, they were not sent to service providers in time. Because of that, my LIC policy lapsed and I ended up paying penalty. Also the bill payments I made to the bank is lost. I am asking the bank for proof of payment to LIC or repayment. Bank is not willing to do both.

The response from customer service team is pathetic. They hardly response, give false committments and then they never get back to you.

Let me know if you faced similar issues on bill payment services. The bank should stop bill payment services if you they can't provide reliable and quality services. I plan to write to the head of bill payment services to let him know the issues.

But beware, never use Bill payment services from ICICI bank. You will lose your money and end up payimg penalty to the service providers, thanks to GREAT service from ICICI bank

Company: ICICI Bank
Country: India

  <     >