ICICI Bank
Unauthorized withdrwal using phsing mail

ON 12.11. I got mail from ICICI bank to update my account using an external link. Accordingly I tried to update my account. It was a phising mail. I was not aware of this type of fraud mails. Subsequently Rs 5 lakh was withdrawn from my account (Rs 1 lakh at a time on the same day). The bank told me that they will investigate and let me know.

Subsequently, the bank informed me that the persons who have done the work have been caught by the police and you can file an FIR and sent us the details for further action. Accordingly, I filed an FIR and sent to ICICI bank. After that there was no progress on the case.

After that, ICICI bank stopped responding to my letter and mails. Recently on 21.05. the bank sent me a mail saying that bank is not responsible for anything. It was your mistake to give your User Name and Password. The bank will not be able to refund you the money and bank is not responsible for this.

Company: ICICI Bank
Country: India

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