ICICI Bank
ICICI Credit Card Reward Points - ICICI won't follow their own policies - No proper support on escalation

I am a customer for ICICI Credit card for the past 5 years. Unfortunately, it happend this year to purchase few items for my home. I have been through their rewards policy system as follows:

http://www.icicibank.com/pfsuser/cards/creditcard/rewardpoints/rp_faq.htm

For every Rs. 200 spent on eligible purchases, you will receive 1 reward point. For example if you spend Rs. 15000, you will receive 75 reward points. This will be applicable for primary, as well as add-on cards. If your spends exceed 75000 in a calendar year, your subsequent spends will fetch you 4 Reward points for every Rs. 200 eligible purchases. Eg. Spends of Rs. 100, 000 in a calendar year will fetch you 375 points for the first Rs. 75, 000 and 125 x 4 for the next 25, 000 spent on your card. If your spends exceed 200000 in a calender year, your subsequent spends will fetch you 6 Reward points for every Rs. 200 eligible purchases. If your spends exceed 300000 in a calender year, your subsequent spends will fetch you 8 Reward points for every Rs. 200 eligible purchases. If your spends exceed 400000 in a calender year, your subsequent spends will fetch you 10 Reward points for every Rs. 200 eligible purchases.

But they are not following the policies as such and the response from their customer care is very poor. when I have analysed each and every transaction and given them, they just blindly responding, Thank you for contacting customer care. we have credited xxx points.

Thats all. Don't know what type of talented pool that they have with them.

Hats off to the customer care.

Company: ICICI Bank
Country: India

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