ICICI Bank
Misbehaviour by Staff

Sub: - Credit Card No.9401-2303-1399-7008 Misbehavior by Staff using Phone Nos. 011-30514250, 011-30512400

Sir,

I am a Retired Govt. Officer and a Senior Citizen. My wife Suman Kohli had a Credit Card No. 9401-2303-1399-7008 and had been using the same for the last few months. She had cleared the entire amount due to her account. She has not used the Credit Card for the last few months. Three weeks back I received a call from your Bank as there was some confusion about the balance and I was told to deposit an amount of Rs. 40/- by Cheque to the ICICI bank and that would clear all the Balance in the Credit Card. Accordingly I deposited a Cheque of Rs 40/- in the ICICI Bank.

Again I received a call from someone Name resembling Hussain (what I could Hear) and was told that a huge amount was outstanding against my wife in the ICICI bank and they were going to send a legal Notice for the same. I reminded him that I had deposited an amount of Rs 40/- and cleared all the balance, but he said that no such amount has been received in the Bank. Thereafter he used a threatening language and said he would clear the account if an amount of Rs.100/- is given as cash to their representative who would be sent to my residence on 1-09.

I went to the bank and Checked that the amount of Rs.40/- had been debited from the account.

When the representative visited my residence I showed him my cheque book and thereafter he spoke to Mr. Hussain and he returned. Again I received about a Dozen Calls from him from above mentioned Phone Nos. and I was informed that an amount of Rs. 140/- to be returned to the bank and earlier employee had done a mistake. I was threatened that the amount of Rs 100/- was not paid by cash to their representative I will have to face a dire consequences to which I refused unless I get clarification from the Bank.

Before I proceed with the matter I would like to get a clarification from the Bank.

Yours Truly

S C KOHLI

Company: ICICI Bank
Country: India

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