ICICI Bank
Saving bank account

Dear Sir,

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>I am very sad to write this mail for customer service of ICICI bank, I am holding S/B account 005701003662 since last 10 years with ICICI but i never faced such big hurdles in account operation.

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>Bank has also granted me the flexi Cash facility vide other account 005705011361 which is linked to this account.

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>I am operating this Flexi cash account since one year. I received a letter from Bank for non renewal of account. I agreed to that and written a mail to customer care for clarification on repayment of outstanding since i am salaried person and cant pay single amount of Rs. 80000/- in 10 days notice.

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>Customer care after two reminders reverted that i should visit the Branch i did that also twice but nobody helped me and asked me to contact personal loan account since they are not aware about the product.

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>On last friday i got shocked when i was trying to withdraw Rs. -money from ATM from my account 005701003662 (having a clear balance of Rs. 15000/- as on date) my transaction declined with a comment that insufficient fund in account. I have to go doctor and needed money badly that point of time i had no option how to manage the same. I faced this problem only because of irresponsiblity of ICICI bank officer.

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>Worst part of the incident come when i contacted the customer care on 022-28307777 on same day but my call avoided with comment that it is related to Loan department and now it is 8 0'Clock so nobody is there to look into your problem, why bank guarnatee for 24x 7 services.

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>I called up next morning but i found that there are nobody in the call cneter who knows the product, they were transfering my call to Saving account&salary account&corporate salary a/c&perosnal loan account&-saving account, some one told me to call 1153 and other one 1135.. why peoples are so irresponsible.

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>I hold the call for 35 minutes and result was nil, i was very upset instead of having sufficient bal in account i am begging money from others.

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>I am attaching herewith letter which i have received from ICICI on 8th Sept 08 with instruction of non issue of cheques from this account (0057005011361).

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>I am using my saving acount for all purposes, if account show the fund insufficient fund status instead of having sufficient fund will not be acceptable.

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>If cheque from saving account got dishonoured, i will not be responsible for the same i will have to go one further step for resolve the problem.

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>for your ready refrence i am attaching herewith Letter from ICICI, Screen print of my saving account, trailing mail from ur best customer care dept

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>I request you to pls look into matter seriously and my account should be released today, if any cheque hit the account and got return it would be taken very seriously and i will take the suiatble action.

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>Regards,

>Ramesh Mundra

>9967841114

Company: ICICI Bank
Country: India

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