ICICI Bank
False Committment

I'm Leo S, staying in Chennai. I have been using my credit card for more than 5 years. As they were not sending the physical statements i could not check the transactions resulting in non-payment of the outstanding balance. I have got so many tortures from ICICI people. I had sent a mail to customer care and made the complaint and also requested them to give settlement for the card. As soon as the settlement request reaches Chennai ICICI i have got so many calls. One person named Kamal assured me that he would make settlement for my card. For that he asked me to issue a cheque for Rs.8100/-.He told me that i would have to pay the balance once the cheque is cleared. Also i would be getting the settlement letter for the same..After that i enquired with him that when can i receive the letter. But there is no response from him and his managers too..After 1 month one four persons named Vlivingston, Uday kumar, Kumar P and Andrew called and told they would make settlement for Rs.36750/-.Believing them i gave the cheque for the same. They told me that letter would reach me after 2 days. At the backside of the cheque i clearly mentioned as Settlement cheque in bold letters. I came to know that they had cheated me... Whenever i tried to call them they started shouting very badly... I confirmed with one of the ICICI Bank customer executives named Ms. Roja, She also assured me that she would send settlement letter incase i dont get it from Local office. After 2 days i called customer care and told everything about this issue. One person told me we wont issue any settlement letter. I am really vexed. I dont know whom to believe. I'm afraid of having relationship with ICICI

My kind advice to all people is:

If you go for settlement of credit card, dont give any amount without getting the settlement letter... They are supposed to issue the same while getting the settlement amount from you..

Thanks

Leo

Company: ICICI Bank
Country: India

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