ICICI Bank
Fraud by icici sales executives

This is the worst night mare I am facing from 8th of Aug which is still not yet over. I am a customer of ICICI. I hold a salaried account and

also ICICI GOLD Credit card. I received a call from one of the ICICI executive((022) 40531407) on 08/08 on my number telling me that I am eligible for a new card "VIP 3 STAR GREEN CARD" at 12:49 Hrs. According to him this card is given only with CASHLESS CARD (actually a scheme of ICICI prudential Life Insurance). Going by what ever he said I went on to take the cashless card i.e. the life insurance policy of ICICI PRUDENTIAL according to which I am subscribed to a total entitlement of 40Lakhs and 8 Lakhs per year and to use this I need to pay a premium of 7745 Rs and a monthly installment of 645.42 for 24 months. I called up ICICI customer care to verify regarding "VIP 3 STAR GREEN CARD" card and found out that it does not exists.

Later i have tried to find out details about my policy but to no avail. Neither can I get the information about this policy from ICICI BANK CUST CARE nor from people at ICICI PRUDENTIAL LIFE INSURANCE cust care. I have not got any documents regarding this nor the card (life insurance card). I don't have the policy number nor the application number, but as of now I am charged 645.42 Rs on my credit card. I have called ICICI prudential Cust care for more than 10 times they say we will get back to you sir and they never do. I have also put up a complaint in ICICI Prudential office, a month ago still no avail.

I don't understand how come ICICI bank professionals are doing such kind of stuff? I personally trust ICICI bank with all my accounts and money, but if a professional from ICICI bank does such a work then I hate to say but I loose trust on its offers and calls.

I want to cancel my cashless card or the insurance policy with ICICI PRUDENTIAL, but am not able to do so. With out any documents and with out any policy I am just charged money on my credit card.

I am absolutely clue less on what to do. Please some one help me out.

Company: ICICI Bank
Country: India

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