ICICI Bank
Premature Closure of FD

FD Account Number : 620414023997.

I had taken an FD with ICICI bank for Rs 3 Lakhs on 04 Aug. The same is due for maturity on 10 Jan. The above FD was taken by me through net banking request and as such no FD receipt was issued.

On 15 Oct 08, i made an on line request for premature closure of the FD vide reference number SR8280007.

To this i got an SMS saying that nothing can be done on my request since the FD receipt was held by me.

When i spoke to the Assistant branch manager (Ms Maria) of the concerned branch ie Trichy Cantt branch on telephone on 18 Oc 08, i was told that FD receipt had not been sent by the branch to me erroneously and that they would be sending the FD receipt to me by courier. The courier is yet to arrive.

My appeals to ICICI bank custmer care have been of no avail.

I had never asked for an FD receipt. Then why was it made in the first place. I have 3 more deposits with the branch and all of them were requested on net banking. I do not have FD receipts for any of those.

When there is a procedure for premature closure of FD on NET banking, why is the bank harassing me with an FD receipt issue, which in any case has not been issued by them.

Why is ICICI bank customer care taking so long to resolve this issue?

Are we to understand that our deposits with ICICI bank are unsafe and hence these are delay tactics by the bank to hoodwink their customers?

Can the consumer forum please help out?

Regards

Col R Mahesh

Company: ICICI Bank
Country: India

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