ICICI Bank Credit Card
Overcharging and debiting money from account without consent

I have an ICICI Bank credit card and had given an application for address change at their branch when I changed my address. The bank never sent me any statement on the new address for now more than a year. Now, suddenly they deducted around Rs. 11, 000 from my savings account (for which I get the statement at my new address). On talking to the customer care they told me that some amount was pending on my card and then there was hefty interest and finance changes which they deducted from my account. They took all the effort to link my savings bank account and make debits without any consent. If they had the right intentions they would have cared to inform me first - they never tried to contact me on my new address, they did not even try to contact me on the address that was there on my savings account. They were more than eager to charge their customer hefty charges and steal that money from the account. This shows bad intent on the bank's part. Their intent was reflected again when I contacted the credit card department, the banking department and the collections department. I am willing to pay all the genuine expenses I have made through the card however the bank should refund the unreasonable charges.

Company: ICICI Bank Credit Card
Country: India

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