ICICI Bank Credit Card
Non reversal of Charges

I am having ICICI Bank Visa Card from January a period of almost three years. During the period I have used Card many times and have paid my outstanding balances before due dates. If you see the payment track record, the payments have been made much before due dates without even intending to enjoy interest free credit period in any of the transactions.

After repeated requests from your Sales Executive at Big Bazaar, your executive filled up the application Form for submission to Bank for issuance of BIG Bazar ICICI Bank Credit Card. The Card was issued in January. As personally I am against use of credit cards and mostly use my Debit Card only for doing transactions. And for making these payments, I generally round off the figure to nearest Rupee and pay and which can be verified from earlier transactions and payments in the Card.

In June I did an internet transaction of Rs. 31, 750.00 for purchase of Air Tickets and paid the said amount immediately. Somehow, an amount of Rs. 31, 750.07 was debited in the next Credit Card Statement for the transaction and Rs. 31, 750.00 was shown as receipt against the same. I ignored the outstanding of Rs. 0.07 as a negligible balance as all along I have paid the amounts in round figures.

To my utter shock and surprise, my next statement showed as debit for interest charges and late payment charges. I spoke to Bank for reversal and I was confirmed that these are by default system driven charges and will be reversed as I am not liable to pay. I accepted the confirmation and did no transactions in subsequent months. But was shocked to note that the charges have not been reversed even in November and Rs. 0.07 outstanding have exponentially risen to Rs. 2295.43 which in present month has further increased to more than Rs. 2800.00, which is an increase of 30000% in a span of 5-6 months. Later on when I spoke for reversal explaining all details, I was told that the matter has now gone to recovery department. I believe and understand that ICICI Bank is trying to recover unjustified, undue and unwarranted charges from Customers like me for the reason that they have lost considerable sums due to misadventures in International Financial Markets.

My complaint is for reveral of charges and unblocking of Card.

Company: ICICI Bank Credit Card
Country: India

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