ICICI bank / credit card
Dispute On Credit Card

Dear Sir

The Matter is attached with the letter and I have sent this mail to the ICICI Bank's Customer Care Deptt. But no right actions are taken till now. Kindly read the e-mail which I have sent to the bank. I hope you will take right actions in this regard.

Yours sincerely

Suneel Kumar

Mob. 91 9717766970

(To,

The Manager

Customer Care Dept.

ICICI Bank.

Sir,

This is to request you that I am holding a credit card of you esteem bank since March. My old card no is 4629864010420000 on behalf of this card I gave a request to bank for new card because my old card strip was not working and after two days bank dispatched the new card and I did not receive this card. That was card delivered to my old office address at Progressive Times Planner Pvt. Ltd., I -11, LGF, Lajpat nagar – II, New Delhi, and Progressive people swiped this card in company EDC terminal and make two transactions one for Rs .90, 000 and second for Rs. 13, 000 and immediately I got the bank SMS. I informed the bank to stop the payment to merchant and to block my card. I gave the complained the bank by e-mail and fax. I lodged a Police complaint against Progressive Times Planner Pvt. Ltd. at Lajpat Nagar, New Delhi Police Station.

After that I got a letter from bank side to solve the fraud transaction and I got my credit limit reversed in bank monthly credit card statement. When I received my next statement, the bank again debited the above said transactions. Neither the amount was given to the merchant nor did it return back to me and now the bank is adding that amount in my monthly credit card statement with interest. I am not ready to pay that money, which is not provided to me by the bank and not used by me, that too with interest.

Currently the bank is saying that the payment is on hold but no specific reason is explained to me. Kindly, credit the transactions as well as the amount and interest, which I am paying to the bank for last 3 months, in my card. It is my kindness that I am paying that amount just because I don’t want to spoil the healthy relations with ICICI Bank.

Kindly take actions in this regard.

Thanking you!

Suneel kumar

Mob. 91 9717766970)

Company: ICICI bank / credit card
Country: India

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