ICICIBANK CREDIT CARD
Declining a transaction

On 18-05, i tried to buy a software on 3 installment EMI on my icici credit card. the transaction was declined twice. on enquiry, it was explained that total amount of three EMIs exceed my credit limit.

on 19-05, i called on 02228307777 to find out the max amount which i can utilize.

1) first call was not answered after reaching the credit card menu for a long time.

2) after going through the entire unwanted menu one ms. suvarna answered and after explaining the info required, there was a long long silence;

3) in third attempt i was fortunate to get the required info from ms. rammya. only after confirming the max amount for which i can have EMI facility, i attempted to use it through conference call, which was again declined.

i was embarrassed, and tired of multiple tiers of phone banking, i had no choice but to lodge a complaint.

Govind D Phatak

5

Company: ICICIBANK CREDIT CARD
Country: India

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