ICICI Bank/Credit Card
FALSE COMMITMENTS

To inform that being a card holder of your bank is the worst experience one can have. I am holding a Credit card of your company (5176537048292005) and basis your collection team (Mr. Gourishankar from Durgapur City Mob No-9233366962) i was asked to deposit Rs 10000/= against my outstanding balance on 16.05.2008 and was told that the balance amount would be converted to an equal monthly EMI of Rs 4086 for 18 months which i agreed to. But to my utter surprise i came to know that nothing has happened on the same.

I then contacted his senior ARP MAnager Mr. Pitobash Nayek (Mob No-9830830007) and instead of giving any solution he started behaving very rudely. this is not expected for customers of your bank from employees,

He even asked me to complain to his higher authorities with conviction that nothing can be done to him and told me to contact your Credit Manager. i also contacted your Credit Manager Mr Rohit Jain (Mob No-9830976650) and spoke to him also. he was initially completely unaware of the same and on hearing also could not give a way out and started behaving indifferently.

this took alsmost a month and during which instead og the agrred commitment i recieved a new account statement which had no reflection of EMI .

i believe that an esteemed organization like you cannot treat customers so badly and if you continue with such staffs the future is not bright and you will start losing Customers.

Strongly reccomend that the matter should be taken up firmly with the corcerned people and neccessary action be taken against them for giving false commitment just to meet targets.

i do not expect any correction in my statement but lets see.

Company: ICICI Bank/Credit Card
Country: India

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