ICICIBANK CREDIT CARD
Levied unnecessary charges

Dear Sirs:

I have a savings account as well as a credit card from ICICI Bank. I have a personal loan against credit card and I had been paying it without fail. My actual payment date is 27th of every month, but month by month, they changed the payment date and brought it to 16th of the month. During this process, they charged up to Rs. 700 per month as late charges twice and I paid it. They did not send me the bill on time and even did not send the bill for the months of October and November. Despite no bill, I dropped a check for sufficient amount in an ICICI bank ATM and they cleared it after the due date.

Also, I took Rs. 25, 000 in the month of September and I paid back it before 1 month and I am waiting for the bill to pay the service charges. They did not send any bill for that also for 2 months consequently.

In the third month, showing late payment reason, they charged me about Rs. 1400 and from then, month by month, they were going on adding late fee and make the dues as Rs. 7, 860.61. During this transition period, I contacted them by e-mail, personally requesting to remove the additional charges, but they denied and cut the amount from my savings account without any prior intimation. After blocking the amount from my savings account, they send me a letter stating the same.

But, still they did not leave me peacefully and send another bill for Rs. 1289 to pay by the 16th of this month, the reason for this bill is again late fee, they only cut the amount from my account and again charging late fee against it. I feel harrassed by their attitude, unnecesarilly I lost almost 8, 000 rupees because of their negligence to send the bills on time, and still they are after me, do not know how long this will continue, please help me in this regard.

Sincerely,

T.V. Ramani

Company: ICICIBANK CREDIT CARD
Country: India

  <     >