ICICI Bank Credit Card
Miss use of Credit card no

This is to let you know that there has been missue of my credit card information to make payment of expenses I never incurred. On 29th July around 10.35 pm I got a sms saying there has been a transaction on my credit card of Rs. 4, 260/- & is made at REL ENERGY BILL, just after 5 minutes I got a 2nd Sms saying there has been a transaction on my credit card of Rs. 4, 600/- & is made at REL ENERGY BILL.. Again after 20 min I got an Sms that the transaction of Rs. 24, 415/- was declined due to insufficient credit limit. (as the credit limit was upto 25000 only). from then I have been trying to block my card calling up the customer service executive at last I could connect to one of them at 12.10 am, where in the executive told me that card has been blocked and the investigation process has already started, He asked me to register the complain again on 30th July.

I approached the ICICI bank, Prabhadevi branch but I dint get any proper respone except they asked me to the customer care. On calling again they said that the investigation in on which may take 60 to 90 days. On asking about a complain no. they were unable to provide the same stating they cannot assure anything until the investigation report comes.

There is no assurance for the customer as to what will happen, no complain no. given for follow up. No one to take responsiblity & give proper response. But their billing cycle will go on they will send bill and charge interest on nonpayment. what should the customer do.

Company: ICICI Bank Credit Card
Country: India

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