ICICI Bank Credit Card
Negligance and harrasment

In the month of June I received a settlement letter from ICICI bank for the settlement of my credit card dues. The total dues were of Rs. 5-. My account was settled in Rs. 4-. I was asked to pay the dues in 3 equated installments of Rs.14000/- each. I was asked to make the payments before 10th of every month. On june 10th and july 10, an ICICI bank visited my office and collected the installments of Rs.14000/- each. But to my surprise no one came to collect the last installement for the month of August. They were supposed to issue me an NOC in the month of August after the payement of last installment. On contacting the call center of the bank I was told that they cannot help me as they are not aware of any settlement. I even sent an email to the bank's concerned department asking them for the collection of payement and Issue of NOC. For that I was told that the settlement stands cancelled as I was unable to pay the dues on time.

I fear this is some new way to charge more than the settlement amount, as no one came for collecting the payment and delivering me a full and final receipt, as I was promised my banks executive.

Even today on 20th of August when i called up the customer care, I was asked to talk to the person to whom I have paid the amount...

Pls help

Company: ICICI Bank Credit Card
Country: India

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