ICICI bank - Credit card
Information regarding dues not given and reported name to CIBIL

Dear Sir

I was holding ICICI bank Credit card having No 5176 5335 4998 1006. I had lost my card and i given compliant to Police and informed ICICI bank also within 12 hours. However, unfortunately somebody got that card and made use of that to the extent of Rs.70, 000. I have asked from bank to show me the chargeslip and also investigation report which they have carried out to find out the unauthorised use and I am sure signature on chargeslp will not match and inthat case Merchant should be responsible for that fradulent transaction. Inspite of sending 3 letters to Bank for above, bank has never replied to that and continued sending statement to me for dues and reported my name in CIBIL affecting my credibility. My point is how can merchant swipe the card of such huge amount without verify signature and identity if the person is buying Air conditioner by Credit card and not taking home delivery, this should create suspicious and he should carry out all such check where he can ensure that he is holder of credit card. Therefore, merchants are also liable if they have not checked the signature and identify the identity before authorising the transaction. Therefore, my request to bank is shown me all the chargeslip for which they are claiming the dues and investigation report which they have carried out after my compliant and same was done in true spirit and not just a mere formality, If after verify that it appears that signature was matching and Merchant has performed his duty and done all check before executing the transaction then what bank is claiming from me is correct, before that they should take out my name from CIBIL immediately and apologies to me for casuing harm to my creditability by putting my name in CIBIL.

I hope you will take action immediately and stop Banks misusing the CIBIL reportimg tool.

Thanking you

Hemant Chopra

Company: ICICI bank - Credit card
Country: India

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