ICICI Bank Credit Card
Charges in Credit card

Name: Nitten Jaju Credit Card: ICICI Bank Visa card no : 4477473634249028

OUR SAY :

1. I have been a regular user of ICICI Bank credit card and have been a very prompt payer of the monthly dues as per the statement.

2. We did not receive Credit card statements of June, 09 & July, 09.

3. However, as per the slips and online payments made by us, we issued payments to ICICI Bank on due date.

1. 4. But we missed out on payment of EMI of ICICI Lombard (which commenced recently on auto debit facility) of Rs. 1573.13 due to non-receipt of statement. The total due payment for June, 09 credit card statement was Rs. 38401.50 out of which Rs. 36828.37 was paid before due date and there was short payment of for Rs. 1573.13 which was missed out for reason explained above.

4. We were charged an amount of Rs. 797 service tax for short payment of only Rs. 1573.13 as interest / late payment / non-payment charges in the July, 09 statement.

5. The same did not come to light as the statement for July, 09 was also not received.

6. We made payments for July, 09 on the basis of recorded usage of credit card for payments by us.

7. However, we received the statement for August, 09 and we came to know that we have been charged additional interest payment of Rs. 412 service tax.

8. We called ICICI Bank thro their teleconference and enquired about interest of Rs. 412 Service Tax. During the said call we understood that additional interest amount of Rs. 797 service tax is debited to us in the earlier statements.

9. We then approached ICICI Bank through email and asked for statements for prior period (June 09 & July 09) and also enquired about the interest of Rs. 412 S Tax & Rs. 797 S Tax debited to us. We were informed that they will reverse interest amount of Rs. 412 Service Tax immediately. However, they refused to reverse the interest amount of Rs. 797 Service tax levied by them on short payment of Rs. 1573.13.

10. On receiving statement for June 09 & July 09 by email, we approached them again to reverse the charges of Rs. 797 service tax since the statement was not received by us and also we had made most of the payment that was recorded at our end except for amount debited by auto debit to my credit card. We intimated them that we have been prompt payers of dues and a charge of Rs. 797 S tax for dues of Rs. 1573.13 for the month is irrational. We even intimated that we cannot use the card from here on if the same is not reversed.

11. They have refused to reverse the interest charges of Rs 797 Service Tax on the amount of short payment of Rs. 1573.13 in spite of knowing of our earleir track record of no instance of delay in payment over 5 years and further the very fact that the monthly statement for the relevant months were not received.

Company: ICICI Bank Credit Card
Country: India

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