ICICI Bank Credit Card
No intimation of stoppage of Instalment facilities

Respected Sir,

I am the owner of the Credit Card of ICICI Bank from past many years and they have been giving good service but recently i make a heavy purchase of Rs. 10, 000 through the ICICI bank and now when i wanted it to be converted into the EMI they say that the company can change its policies without informing the customers. But sir if they desire to do so they should have actually sent us an intimation or a letter regarding the same. When i phoned up to register the complaint one of the executive Mr. Abhishek from Hyderabad said that they did sent us the intimation but actually no such intimation is received and then the other call centre employee Miss Aksha said that does it make any sense in arguing when the company wants company can withdraw such offers but sir i acted in good faith and purchased the goods thinking i might get instalment facilities. Now they refusing the same i might be in trouble and might have to make some immediate financial arrangement from outside or else they might assault me also.

please tell me what to do and how to adress this issue. Is It right to do so by the bank on the festive occassion where as my payment records have been excellent and i have earlier converted many transacitons into emi's

thanking you

kalpesh sonagela

Company: ICICI Bank Credit Card
Country: India

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