ICICI Bank Credit Card
FRAUDULENT TRANSECTIONS ON MY CARD

To,

The ICICI Credit Card Manager

Subject: Regarding fraudulent transactions on my card. (Service Request Number: 51671054dt 11-1-08)

Dear Sir/Madam,

I am holding ICICI Amex Card 3770 4132 258 9002 in 2006. I have not used this card either online or at any swipe machine or in any ATM. The card was safe in a locker. Nobody else has access to the card. I have never used this card for any internet transaction till date. I have never provided card details to anyone on phone or internet. Thus there are no chances of getting the card details such as card number, CVV number, and expiry date etc.

On 8 -1-08 I got SMS alert for following transaction

Transaction 1: of Rs 48048-00 on 8/1

We came to know for more transactions when we reported the matter to Customer care.

Transaction 2: Rs 956.00 on 8-1-08 ………NO SMS

Transaction 3: Rs 449.00 on 8-1-08 ………NO SMS

None of the above transactions were done by me or authorized by me.

I called up the CUSTOMER CARE as soon as I realized about the fraud and requested for blocking of the card.

I called up call center to track that person right away but it was not done by your department. If this would have been, the IP address of the computer where all the transactions were attempted from could have been obtained. And this could have helped in getting the unauthorized user caught.

As we have to report the matter to POLICE & MEDIA, we request you investigate & provide me the establishment from where debit transaction has originated.

I was going thru the ICICI bank eseva – epayment website, I am surprised to know that a similar complaint has been filed by the card holder of xxxx xxxx xxxx 8002, which has a numerical connection to the last four digits of my card. This is not a coincidence.

This clearly shows that the some data from your credit card department has been shared with unauthorized persons. This is a serious lapse on your behalf.

This has resulted an unnecessary trouble & metal stress to me.

I would like you to take necessary steps to investigate the matter & credit my account with immededite effect.

Yours truly,

SUKHJINDER SINGH

Company: ICICI Bank Credit Card
Country: India

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