ICICI Bank Credit Card
Harrasment

Hello

I am a very upset ICICI Bank credit card holder. I had an outstanding on my card. I planned to clear the balance so I called customer care in month of Oct 09.I spoke a representative & he imformed me that I need to pay Rs30323 to clear the balance. I made the payment on line on click to pay on 28/10/09.Now I have recived a statement on 20/11/09 asking me to pay total amount due Rs1121.20.I was quite surprised & I called the customer care spoke to girl & she said that I have to pay the intrest.i asked her that I have already paid the outstanding so why should I pay the intrest & to conferm it further I told her that the customer care agaent has given this imformation she did not have any ans so I asked for her manager. He said that it was the reps fault that he gave an wrong imfromation but the quetion is still the same why should I pay when the outstanding has been cleared he still couldnt explian 7 at the end simply hung up the call on me.i called back again I spoke to a very unprofesional rep named Pratima who refused to escalete the call to manager 7 was not ready to listen to my problem.then after some argements the call was finaly trafered to a Manager who was worst than ever his name was Parag & was highly unprofessional. I dought that he was a manger.he was using words like (U LISTEN TO ME, U ARE TRYING TO BE OVERSMART). The fact is he was not abel to give me a clear ans to what my issue is. He kept on hidding the banks fault & at the end he just hung up on me. I am very distressed & would need some help in how to resolve this matter.

Thanks

9911146101, 9810272116

preejith_padmakshan@dell.com

preejith.padmakshan@gmail.com

Company: ICICI Bank Credit Card
Country: India

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