ICICI Bank Credit Card
Regarding-- Credit card outstanding Amt

I have a ICICI BANK Credit card No.5177194263170000.The service of credit card was satisfactory upto ending April, after this the service is unsatisfactory, problematic & also painful. In the month of May I received a call from ICICI Bank on my mobile (Old) from New Delhi that I have won some prize of Rs. 40, 000 /- out of which they deduct 10, 000 /- for commission out of rest balance Rs. 30, 000 /-. They said me that I have to take a ICICI lombard policy about Rs. 19, 000/- I said that after thinking about this I want one day than I can reply. But ICICI lomward representative press me and said "why think so? Again they told me that the amount of policy will be deducted from won prize balance (Rs. 30, 000/-) I said first sent me Rs 30, 000/- then I will agree your policys.

On 31st May for transactions were shown in the statement of 21st June i.e. Rs. 110/-, Rs 3250/-, Rs. 2990/- & Rs. 60/-. These transactions were not done by me. When on credit card instructions the signature of card holder should be done and I have follow the rules and signed on back of card, then how the card is missued by others. So I am not a defaulter in this regard. The statement of May was received late due to wrong address, so the outstanding amount Rs. 600/- was paid on 3rd, July through cheque which cleared on 7th, July in statement of 21st July.

Out standing amount was Rs. 9108.80 was shown again in the statement of July. In this regard I was made a complaint through call centre that I have not received any policy of ICICI lombard then why they are sending this type of statements.

In August statement they credited policy amount Rs. 19, 555/- So that outstanding amount became Rs. 9414.89 Cr. Due amount was Shown Zero. Again I contacted with ICICI bank credit card call centre and said that because I have not received any policy so it may be cancelled. In statement Sept. 2007 Amont is added Rs. 17510.86 & outstanding Amount was shown Rs. 7042.02. After receiving the statement again I made a complaint and faxed to ICICI Bank Ltd. Chargedback Deptt. IInd Floor Empire complex 414 - Senapati Bapat Marg Lower Parel Mumbai- 400013 and after 10 & 15 days again contact through call centre and as suggested I sent my complaint through courier on dated 24.12.07. As said the problem will be solved within 3 & 4 months I have not received any solution of my problem and statements received countiously, when I called again in mid of February and I was suggested that contact again after 28th Feb. 2008. In March A representative of ICICI Bank was contacted me with comments that the outstanding amount is to be deposited. I contacted in Upasana Tower, Jaipur with representative of ICICI Bank credit card, but they were not interested to solve my problem. So Please look into the matter presonally and oblised.

Statements may kindly be stoped in future.

Thanking You

Your's Sincerely

Panna Lal

Company: ICICI Bank Credit Card
Country: India

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