ICICI Bank Credit Card
Wrong Statement Generated

On last 09.01.2008 I tried to do reservation through icici credit card at irctc site by two times from Jamnagar to Howrah and both time amount @ Rs 2278.28 deducted from my credit card and same amount credited to my account which was showing in statement but other transaction amount of Rs @ 1480.17 which was showing in statement it was totally wrong because that day I tried to do reservation only for Howrah in Porbandar Howrah Exp

Immidiatedly I called to icici customer care and suggested me first to deposite the amount @ Rs 1480.17 and to send a complain letter by Fax. and same instruction I followed and they gave a complain number (SR 56182684) on 16.02.2008 and also told me it will take two month. After two & half month again I called to customer care to know the status of my complain and again gave a another complain number (SR 74295801) after checking and told me to dial after seven days.

After 10 days again I called to customer care to know the latest status of my complain but there was no positive answer and told me again to do fax the complain letter and gave another coplain No:(SR 56182684). Again I faxed the letter at least ten times but every time they told me not receiving any letter. Fax No : 02266466683. The matter is already 8 month gone but icici credit card section is not taking any responsibility. I am a regular customer since last 8 years and I had no bad record.

My credit card No : 4477 4604 9329 6000

Please help me and do some thing so that next time that will not be happing with other persons.

Regards,

Tarun Kumar Ghosh

At & Post: Reliance Greens, Block No : 38-D / Sector-22

Dist: Jamnagar, Gujarat - 361142

Phone : 0288 -4028800, 9328118202

Company: ICICI Bank Credit Card
Country: India

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