ICICI Bank - Credit Cards
Unethical withdrawal from Saving Bank Account by ICICI Bank

I am having a saving account with ICICI Bank (AC No. 002001555656), on 26/12/08 it’s showing a debit transaction worth Rs. 12, 242.41, after contacting the customer care I have come to know that this amount was withdrawn towards the outstanding of my credit card.

I further like to inform you the issue of outstanding dues is lingering from last almost 2 years. It was started from the transaction worth Rs 600 done on my credit card. The said transaction was not happen and shown as outstanding on my credit card. Then from then onwards the outstanding amount is gone on increasing including the late payment & penalty charges. I have informed this to your customer care executives periodically, but there is no proper solution provided to me and only promises are given to me. As the time passed away the amount was become such a high amount.

There are so many calls have came to me which I have replied for the proper settlement, but every time a new person was calling me and telling different – different process and commitment (they may be from your call center). I was tired with such kind of mental harassment, but there was no support from the customer care.

I am a regular customer of various services provided by ICICI. Now a huge penalty of Rs 12, 242 for a truncation (which was not actually happened) of Rs. 600 is very unkind and it’s injustice done with me without taking me into confidence.

Company: ICICI Bank - Credit Cards
Country: India

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