ICICI Bank Credit Cards
Dispute letter - failed transaction - ICICI Platinum Card # %_ %_ %_ 8007

I have made a transaction thru payseal for Rs.1, 100/- in June which failed and the amount was not credited to the payee but the same was debited to my card account and I also made the payment for the same to avoid any coplexity and dispute.

I sent a mail to customer care informing the incident. I was told to send the dispute letter which I did.

But now ICICI bank is replying that the incident is > 90 days old and can not be acted upon.

Please register my compalin and advise.

Full text of the dispute letter is appnded below.

regards,

Rajesh

9897543228

rvohra89@gmail.com

Customer Care Date: 10th March

ICICI Bank Ltd.

Sub: Dispute letter for failed transaction charged to Card account

Reg: ICICI Platinum Card # 4629 8640 8720 8007

This is to bring into your kind notice that I made a transaction thru my credit card no. 4629 8640 8720 8007 – Platinum VISA for Rs.1, 100/- which could not be completed due to internet outage problem but the sum has been charged to my card. The amount was intended to be paid towards Fee of the registration form of AMITY University which was finally paid by DD. The amount charged to my card was also paid by me in order to avoid any possible dispute over late payment issue and also in anticipation that I will get my amount back as the same was transacted thru secure payment gateway of ICICI Bank.

I sent the mail for the same but still no action seems to have taken for refund of the amount of Rs.1, 100/-. I am, therefore, raising the dispute for the same. The complete details are as under:

1) Complete 16 digit Credit Card Number: 4629 8640 8720 8007

2) Complete Name: Rajesh Vohra

3) Merchant Name: Ritnand Balved Education Fund

4) Transaction Date: 26-06

5) Transaction Amount: Rs.1100/- (Ref. # 74477488177004916767465)

6) Details of the dispute: Amount not credited to the payee but charged to my card

7) Type of Dispute: Transaction not incurred due to internet problem (I managed to print the transaction page, scan copy attached for reference).

Please look in to the same and arrange to refund the sum of Rs.1, 100/- at an early date.

Thanking you,

Yours faithfully,

(CA Rajesh Vohra)

Company: ICICI Bank Credit Cards
Country: India

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