ICICI BANK CREDIT CARDS DIVISION
LIEN OF SAVINGS BANK ACCOUNT NO.003401517378

DEAR SIR/MADAM,

MYSELF JAYDEEP SINHA APPLIED FOR A CREDIT CARD (ACCOUNT NO.5177194325543004) AGAINST MY DEBIT CARD ACCOUNT (SALARY ACCOUNT) NO.003401517378 AND GOT THE CREDIT CARD ON MARCH' 2007.THE TOTAL CREDIT LIMIT (INCLUDING CASH) FOR THE CARD WAS RS 28, 000.

SINCE THEN, I HAVE MADE A PAYMENT OF RS 32, 800 THE DETAILS OF WHICH ARE GIVEN BELOW-MONTH-BY-MONTH...

SL.NO DATE PAYMENT MADE

1 14/06- Rs 810

2 04/09 Rs 2, 970

3 04/02 Rs 1, 470

4 04/10 Rs 2, 990

5 05/11 Rs 3, 090

6 04/05 Rs 610

7 05/05 Rs 2, 200

8 04/07 Rs 2, 950

9 11/04 Rs 1, 450

10 03/08 Rs 2, 940

11 13/12 Rs 1, 650

12 05/03 Rs 1, 450

13 05/05 Rs 1, 500

14 13/06 Rs 1, 500

15 14/07 Rs 1, 550

16 01/08 Rs 1, 600

17 01/09 Rs 1, 650

AND, EVEN AFTER MAKING A TOTAL PAYMENT OF Rs 32, 800 AGAINST MY CREDIT LIMIT OF Rs 28, 000... I HAVE BEEN REPEATEDLY HARRASSED BY ICICI CREDIT CARD COLLECTION PERSONS.THEY ARE REPEATEDLY DISTURBING ME AND MY FAMILY MEMBERS BY PERSONAL VISITS AND ALSO PHONE CALLS.

MY QUERY TO A LEADING BANK OF INDIA IS THAT FOR A CUSTOMER WHO HAS MADE SUCH CONSISTENT PAYMENTS OVER THE LAST TWO YEARS, IS THIS THE PROPER TREATMENT? OR DOES THAT PERSON DESERVE A BETTER TREATMENT?

ABOVE EVERYTHING ELSE ON 3RD OF FEBRUARY' THERE WAS LIEN MARKED ON MY ACCOUNT NO.003401517378... AS A RESULT, MY BANK ACCOUNT WAS FREEZED -SHOWING AN OUTSTANDING DUE (OF CREDIT CARD) OF Rs 44, 510.95!!I DEPOSITED ONE OF MY CHEQUE OF Rs 500/- IN THIS ACCOUNT ON 2ND OF FEBRUARY'2009. BUT, UNFORTUNATELY, I LOST THE ENTIRE AMOUNT AS THE ACCOUNT HAS BEEN ALREADY FREEZED.

ON 07.02.2009 I RECEIVED A LETTER FROM MR SHARMA, MANAGER DSMG, CREDIT CARD COLLECTIONS, ICICI BANK, UPPERWOOD STREET, KOLKATA-700017 WITH THE SUBJECT &-quot;LIEN MARKED ON YOUR BANK ACCOUNT TOWARDS UNPAID OUTSTANDING DUES OF Rs 44, 510.95 IN RESPECT OF YOUR ICICI BANK CREDIT CARD ACCOUNT NO.5177194325543004"..ACCORDING TO MR SHARMA, THIS IS TO BE PAID WITHIN 3 DAYS FROM THE RECEIPT OF THIS LETTER, FAILING WHICH THERE WOULD BE DIRE CONSEQUENCES...

DEAR SIR/MADAM, IS THIS YOUR "TRUSTED" BANK'S SERVICE TO ITS LOYAL CUSTOMERS?? IS THIS THE TRUE MEANING OF YOUR SLOGAN "HUM HAIN NAA"?

IF THIS IS THE PAY-BACK FOR MY LOYALTY WITH ICICI BANK OVER THE PAST TWO YEARS, THEN IT REALLY HURTS ME.I NEVER EXPECTED THIS BEHAVIOUR FROM YOUR PART.

I WOULD KINDLY REQUEST YOU TO LOOK INTO THIS MATTER AND DO THE NEEDFUL WITHOUT FURTHER DELAY

THANKING YOU,

YOURS SINCERELY,

JAYDEEP SINHA

Company: ICICI BANK CREDIT CARDS DIVISION
Country: India

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