ICICI BANK CREDIT CARD SECTION
Dispute in billing

Ref- 'ICICICARE-032-510-692 Product: Feedback on Customer First Series,

Re-dispute regarding transaction on Card no. 4477473771641045

Dear CSO,

ICICI Bank Limited

I raised an dispute regarding transaction on the above card on 24th October & 3rd November. The card was lost on 12-10 & in the duration card was blocked some purchased (Rs41387.90) were done by the miscreants.

In the dispute I mentioned, transactions on the card were not done by me. The card was lost on 12th October at 10.00AM & the transactions were done from 10.30AM to 7.30PM. The card was blocked at 7.35PM. I have not received any information from the Bank. That I could knew after I received the statement on 16th October.

I requested the Bank to investigate the case and verify the signature done on the purchase slips.

It is advised, to put authorized signature on the magnet strip, to ensure that the purchase is done by

the authorized person. Shop keeper must tally the signature before selling the product.

What precautionary measures were taken by the Bank, knowing the card was blocked & eight transactions were done on the card on 12-10. Bank did not bother to inform me & hold the purchase slip for investigation. I had earlier mentioned, I will pay the charge, if the signature on the purchase slips ware done by me is proved.

The reply received by CSO, Mr Uday Singh on January 13, and 4.16 PM after more than Two and half month’s investigation was not at all satisfactory.

I want to see the details verification report on the basis of which you have done these irresponsible comments. I want to see all the purchase slips and prove that in front of competent person, that signature was done on the purchase slips by me. If it is proved, I will make the payment.

I got reply from Customer oficer mentioned below:

We have looked into your concerns and found that we will need a few more days to get back to you. Please accept our apologies for the delay.

Our senior officers will be attending to it and will update you on the resolution by January 20.

Sincerely,

Rajeev Ranjan Jha

Customer Service Officer

After that I have not been contacted, neither communicated their decision. This clearly indicates, their poor concern about the customers.

I received the statement of January, where part of the disputed amount (31189.10 INR) was shown credit. I paid the balance amount.

In the statement received on 14-02-09, the amount had been shown in the statement to be paid.

I am having saving a/c in the Bank, Pru-life Pension fund, Share holder, am a coustomer of the Bank for 5 yrs.

I have a feeling, they dont have ethical principle, there are peoples who are unehical, Poor customer service, Bank's secrecy not maintained, as it is noticed maximum theft are taking place drawn by the customers, by the miscreants within sort span of time.

This clearly indicate, the Bank personals are involve to lick the secred information from the Bank to some group of people.

I am being a old customer, not happy with the overall performance of the Bank and most importantly their dealing with customers.

Prakash Kr Ghosh

Company: ICICI BANK CREDIT CARD SECTION
Country: India

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