ICICI Bank Home Loan
Non refund of original papers

I had taken a loan of Rs.250000 from ICICI Bank, Burdwan, West Bengal office in 2002 for 05 years tenure. My Loan account number is LBBDN00000350001. I have paid all my EMIs through submission of advance PDCs to ICICI bank. After I my last EMI was paid in July, I approached ICICI bank for return of my original property documents. To my horror, I was told that I have not paid all my EMIs! After my repeated persuation, I was given a print of my loan account statement, which clearly shows that all my EMIs have been paid regularly!! However, in the same statement it is mentioned that an amount of "Rs.5272" is overdue! The bank official could not provide me any clarification about this ficticious "over due"!! I was asked to submit photocopies of my savings account from where I have made payment to ICICI. I immediately submitted and was told that the bank will revert bak to me.

After several months of no response, I approached the ICICI higher officials through their official website. Now, in April, I have been given another statement, showing my "overdues" have grown to about Rs.11500!! The official response I got from the ICICI Customer Relation Manager (one Mr. Parag Shah) that I should contact their local branch for further processing!

While I cited that the same branch has not provided me with any response for over 08 months now, Mr. Shah choose not to respond!

After months of harassments and anxieties, I place this complaint with a hope that ICICI bank takes note of its terrible customer services and returns my original propert papers.

Prof. Saswat Bandyoapdhyay

CEPT University, Ahmedabad

Company: ICICI Bank Home Loan
Country: India

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