ICICI Bank Limited
ICICI Bank Handling Service Request poorly

Dear Executive,

I recently came across the information that you have stopped confirming payees on phone and also one need to visit ICICI branch office for updating phone numbers.

Fine, I visit ICICI Bank Baner, Pune Branch on Saturday. I got the form to fill up to update my mobile number and submit it with one of your executive. Nobody asked for my identification proof while taking the form. Lady there said it will be updated in 48 hours. I check it on coming Monday and it has only been updated for mobile alerts. Then I call your customer care, they take the complain and say it will take 2 days to update the number for internet banking and 3 cooling days before I can add a payee for receiving confirmation code on my mobile number.

That means you will take 7 days i.e. to update a mobile number in your database? Why is that so? No process/identification in your branch office and you say you are bringing up processes to prevent frauds online? This is crazy and impacting the customers if needed to make transfers urgently.

Hope you introduce some expedition steps.

Regards,

Amit Singh

Company: ICICI Bank Limited
Country: India

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