ICICI Bank / Personal Loan
Harassment to the customer even after all the dues are paid off

This is regarding the Personal Loan, that I had taken from ICICI Bank. Now as per the settlement letter dated 14th Jan'09 issued by ICICI Bank, I've already paid the entire amt as per the terms & conditions mentioned in the letter & the details are mentioned below for your ref -

Date Amt Paid Receipt No

14-Jan-09 23000 L 1008 4537520

9-Feb-09 22000 L 0109 6596702

28-Feb-09 20000 L 0109 6597306

Issue

1. It was mentioned in the letter that, all legal cases filed by bank in the court of law in respect of the

above-mentioned loan a/c will be withdrawn after the entire amount was realized into the a/c. I've

already paid the entire amount well before the max. valid date, but unfortunately, bank has not

withdrawn the legal proceedings yet. It's an absolute violation of the commitment made by the bank in

the Settlement letter and creating a lot of physical & mental harassment for me & my family.

2. Even after paying off the entire amount as per the terms & conditions of the settlement, I'm still getting

call from ICICI Call centre/Collection dept. asking me to pay my due EMI immediately. It seems there

is a huge problem in the internal communication in the bank & the system doesn't seem to reflect the

correct status.

Even after several promises made by the Customer service officers of ICICI Bank, the issue hasn't been resolved yet and I'm continuousely getting calls from the Bank. I've in the mean tinme sent atleast 5-6 e-mails to the Bank with the scanned copy of the Settlement letters / receipts etc. (as required by the Bank), but all in vein.

In this circumstances, I really don't know how to get it resolved and would request your input to help me sort it out.

Company: ICICI Bank / Personal Loan
Country: India

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