ICICI bank SB account
ICICI Bank debited SB account without my approval or knowledge

ICICI bank has debited an amount of Rs. 1000 from by SB account without my knowledge on Nov 14. On enquiring repeatidly and following-up through emails and personally visiting their branches for more than 45 days, I was finally informed that the amount was debited from account as some discrepancy was found in the cash of Rs. 5.6 L deposited by me personally at the bank's counter on Nov. 8. On further enquiring about the discripancy, I was told through mail (Trail ail below for reference) that 10 notes of 100 were found mutilated and I may collect the same from my home branch in Ajmer whereas I am based in Delhi.

A surprising explanation from the bank which completely took away whatever little trust I was having on ICICI Bank. How can bank raise discripancy issues on cash deposits after 6-7 days of the deposit actually made across the counter where each and every currency note was checked by the bank before giving me the receipt and crediting to my account. Now that the currency note bundles are not stappled/sealed, the same can be very easily tampered with at bank's end for which a good customer like me suffers and gets harressed. This seems to be a case of nefficiencies at ICICI Bank being passed-on to customers like me.

It is so unethical and unprofessional for a Bank like ICICI to adopt such practices.

Request help and advice on how the matter should be taken-up with ICICI so that the amount is credited back to my account and ICICI takes a corrective step and provides an explanation.

Trail mail for reference:

&&&&&&&&&&&&&&&&&&&&&&&&&&--

Date: Fri, 2 Jan 15:31:14 0530

From: customer.care@icicibank.com

Subject: RE:'ICICICARE=032-313-313' Product: Bank / Old Customer / priank_mathur@hotmail.com

To: priank_mathur@hotmail.com

Dear Mr. Mathur,

The amount was debited from account for discrepancy found. As checked there had been 10 notes of 100 mutilated notes

.

We request you to collect the mutilated notes from the Branch.

Sincerely,

Swarnalatha S-Emails Dp-Hyd

Customer Service Officer

ICICI Bank Limited

ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.

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&--Original Message&--

From: customer.care@icicibank.com (customer.care@icicibank.com)

Date: Monday, December 29 12:52 PM

To: customer.care@icicibank.com (customer.care@icicibank.com)

Subject: Product: Bank / Old Customer / priank_mathur@hotmail.com

Title: Mr.

First Name: PRIANK

Last Name: MATHUR

An ICICI Bank Customer: Yes

Product: Bank

Account No: 018501000395

What would you like to say: An amount of Rs. 1000 was debited from our a/c on 14-11 without any intimation to me. Had put in repeated written & telephonic complaints in last more than a month but still no action has been taken and no just reason has been provided by the bank. Have communicated with your NFC Delhi branch (Mr. Janmajay Singh) and then later with your Ajmer Branch (Manager Mr. Anand K) many times but still the amount is yet to be refunded back to my account and any proper reason for the transaction is also awaited. On repeated follow-up with the bank, I was informed that the amount has been deducted due to some discripency in the cash deposit transaction I had made a 5-6 days back. I fail to understand what could be the discripency when the cash was deposited by me across the counter and your executive at the counter had twice verified the deposited cash (thru machine as well as manually) before confirming the transaction and crediting the amount in my a/c. Once the cash has been deposited at the counter, discripency, if any, is due to Bank's or its employee's fault for which the only the Bank is liable. Such debiting of amount without any intimation and just reason is unethical and may lead to breach of trust and further action.

Request you to kindly get the said amount of Rs. 1000 credited back to my account under written intimation and explanation to me in next 2 days.

Await necessary action and response from the Bank.

E-mail address: priank_mathur@hotmail.com

Telephoneno: 91-11-9811570464

Correspondence address: 27-A, Pocket A-14, HIMGIRI APARTMENTS, KALKAJI EXTENSION, NEW DELHI 110019

City: NEW DELHI

Country: India

Pin Code: 110019

Company: ICICI bank SB account
Country: India

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