ICICI Bank, Senior Citizen Account Creation
Harassment during account creation

Dear Sir/Madam,

In the first week of August we made an application for a opening an senior citizen savings account in ICICI VIP Road Branch, Kolkata. The account has not yet been opened till date. The employees there just playing with our time and and patience.

The filled up application form along with all necessary document was collected from our house by an ICICI bank representative of the same branch. He provided us the cheque book and ATM card in advance at the time of collection of application which were supposed to be activated in 10-12 days.

During the next month, we have received 2 or 3 phone calls (with more than week gaps between each call) asking us to resubmit few more documents which was not asked before. We tried to cooperate by providing all necessary documents they asked for till we realized that we are being harassed intentionally for some purpose. Finally we visited the branch and talked to a lady manager. She had a thorough look at the application form and all the documents attached with it and finally asked for two more documents. We submitted those documents and she confirmed that the account will be openend in next 10 days without any more trouble and any more document.

It is about one and half month till the communication with the lady manager but no account has been opened yet. I visited the bank in between (may be around 3 weeks back) and found that there was no progress till that time. The manager told it will take few more date though no clue about the reason of the delay was given.

I am writing this email on behalf of my brother Achintya (the second applicant) & my mother Aruna Roy Chowdhury who is the first applicant.

Details of the account are given below:

Customer Id : 508 427 207

Account Number : 0371 0150 2480

Joint Applicants:-

First Applicant: Aruna Roy Chowdhury (senior citizen)

Second applicant: Achintya Roy Chowdhury (son of Aruna Roy Chowdhury)

ICICI Brach: VIP Road, Kolkata

Regards,

Arup

Company: ICICI Bank, Senior Citizen Account Creation
Country: India

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