ICICI
Preapproved Loan

My company holds a Corporate Account with ICICI bank. I hold a salary account with ICICI bank from last three years. I had the so called "Preapproved Loan" shown in my account when ever i log in to ICICI internet banking. Due to some personal reasons i happened to apply for the "Preapproved personal loan" which promised minimum paper works and high priority processing in 7 working days!!

I applied for the same on the 21st of November (Ref no:0652120451801112- .After one week i got a call from one of the representative to provide the address proof, ID proof, Office ID, 2 photographs, 6 cheques. On Monday 1st of December a person from ICICI bank came and collected all the documents and i had to sign numerous apllication forms (this is minimum paper work), he also adviced me that the amount i requsted for will be credited in my account within 5 working days. In the next few days there was a person who visited my oiffice and home for verification. I also received Numerous calls from ICICI verfication department to my personal number and as well as my office number.

I received an SMS from ICICI bank on friday 5th of december stating that my application has been received and the application number is 60658776. On Saturday 6th of December i contacted the customer service to find out the status and why my account has not been credited the loan amount as promised. The customer service executive informed me that my address has not been updated and it will take 7 working days for my application to process. And now on monday 8th of December i get call from ICICI bank asking for my address, my net salary and she said that she has not received any documents from my side and what has happened to all my cheques which i submitted!!!?

My question to the customer service and the management is what is happening? I applied for a "preapproved loan" out of a personal emergency!! and its been allready 3 weeks since iam waiting for an approval. I dont know what process you follow for the same but i can assure you that its very disturbing... my company it self has 300 employees and they all have an account in ICICI bank... i wont be surprised if you start loosing customers in large volume. Grow up ICICI Bank!!!

Harish Chandran

Company: ICICI
Country: India

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