ICICI
Loan Documents Not Received

My name is Kunal Mehta, i am having housing loan with ICICI Nagpur Civil Lines branch. We applied for the loan in April and have been paying our EMI by direct debit for one year now. The home loan documents were supposed to reach our Mumbai address and as yet after a year, have not.

I still dont have my 11 digit home loan number. The only official letter from ICICI is the loan approval letter dated 28th April is all i have. I have sent several mails to concerned people but still no action has been taken. The people whom who are supposed to communicate with either get transferred or leave their jobs and hence we have start all over again being an NRI this becomes extremely difficult for us. When we give a call we are told send them an email and then there is no reply.

For all the name that the bank has, its customer service is unfortunately the low point against the bank's name.

Please help

Company: ICICI
Country: India

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