ICICI
CREDIT CARD

I had dropped my cheque no. 383247 dated 30.06.2009 for Rs. 1, 000/- drawn on Amanath Co-operative Bank Limited, Brigade Road Branch, at the cheque drop box in ICICI, Ashok Nagar, Next to Bangalore Central on 01.07.2009. The due date for payment was 02.07.2009. However, I was informed that the said cheque was misplaced by the ICICI staff. Hence, on 11.07.2009 I issued another cheque No. 383248 dated 11.07.2009 for Rs. 1, 000/- with the assurance from your staff that there would be no late payment fee. Once a cheque is dropped within due date in any of the drop box locations provided by ICICI, the customer’s obligations are complete and it is the responsibility of ICICI to collect and present the same for payment. I am deeply disappointed that inspite of assurances from ICICI staff, a late payment fee has been levied. This is the second instance wherein a late payment fee has been levied on my account despite there being no lapse on my part and inspite of assurances from your staff. I am shocked and appalled at the indifference that ICICI has towards its customers. Further it in an impossible task to reach any of the customer care representatives on the 24/7 call centres as there are not enough lines available. I am utterly disappointed with ICICI’s service and am seriously considering cancelling both my credit cards bearing nos. 4477 4620 8748 5007 and 4477 4772 1943 4004 unless these charges are reversed as I have run out of patience relating to dealing with errors on the part of ICICI and paying for errors on the part of ICICI.

Correspondence address:

No. 13, A Block, I Floor, 157,

St. Patrick's Complex,

Brigade Road,

Card No. 4477462087485007

Company: ICICI
Country: India

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