ICICI
Housing loan

“Dear Sir ..I’m abhishek duggal writing this mail to you to bring into your notice something very unprofessional and highly careless attitude of your employees at the ICICI home loan branch Bathinda (Punjab). I and my wife had jointly taken up a housing loan of Rs. 18, 00, 000/- approximately in April from your branch at Bathinda to buy an un-built flat at Shivalik Enclave, kharar landran road, mohali (Punjab). My loan account file number is LBBTN00001312978.. My bank saving account in ICICI through which I’m auto debiting my monthly installments is 016301001281 with ICICI Bathinda. I paid the rest of the desired amount I had to contribute from my side to complete the terms and conditions of your bank of total amount of Rs23, 50, 000/-. Since then I’ve been paying the installments regularly without any delays or problems. Now the biggest problem is that the possession of the fully finished flat for which I had taken the loan was suppose to b given to me by shivalik infrastructures and developers in May’07. But 2 my utter disappointment the property is hardly 50% complete till date. I’m in process in legally suing them. On top of it, your Bathinda branch didn’t even bother 2 take a survey as to how much construction is complete and accordingly the loan amount should b disbursed proportionately. But you’ll be amazed to know that at that time when the last installment of the loan was disbursed to the builder by your bank in march 07, the construction was hardly 15% complete. i’m attaching the copies of photographs clicked at that time in march which clearly show the stage of the construction and the record of disbursement of is best available to you at your own hands. Full amount of the loan has been disbursed by your bathinda branch for a property that has hardly started its construction by march. More so the irony is that your chandigarh ICICI housing loan who was incidentally funding the same project DID actually stop disbursing the payment way back seeing the construction rate accordingly. This is gross. It shows the absolute careless and totally unprofessional attitude of the people employed there. I did talk 2 the manager Mr Jaspreet Mann immediately to bring it into his notice as soon as I realized that no construction was going on in Shivalik due some internal dispute. It was me who informed him that the project is as good as dead and that chandigarh icici home loan branch has already stopped makin any disbursements to the builder instead of him following it up and then disbursing the installments. And he promised 2 revert back 2 me on this. But I’m sorry n disgusted 2 say no one has not even bothered 2 call me even forget taking any corrective measures about the grave situation. I’m bringing it into your notice now that this has really affected me lots now. I’m paying interest on full 18, 00, 000/- to the bank n I don’t even have the property in my possession as in today. This is a sheer example of non caring attitude, careless, unprofessional behavior at your end as to how could bank pay the full amount without even reviewing the construction stage of the said property and then even after telling them no one cared 2 get in touch with me forget taking corrective action. I’d like 2 bring in you notice that the receipt forms were got signed from me together in one go so as 2 facilitate the internal process of disbursing the loan amount since I was getting transferred 2 ludhiana in the initial stages when the loan was issued. This for your information now that even after this forwarding, if no action is taken by the bank, I’d b forced 2 stop paying any payments 2 the bank and take up the case legally in the consumer forum. I’m shortly sending legal notice through my lawyer to your bathinda branch. I’m sending this email to you because now I have lost all the faith in your banking institution and feel this is the least thing I could expect from ICICI and that no other person has to go through so much at the hands of some stupid people who hardly know how to handle things and are totally un-professional. I’m absolutely disappointed as I have to suffer mentally and financially from my hard earned money at the carelessness of your people. Please make sure you take necessary action against the employees who are at fault. I’ve been forced to withdraw balance from my savings account now as I can’t pay any installments till the things are sorted out between me and you and the defaulting people are taken to task. I’ll not be at fault now for the outcome of this bizarre and unfortunate situation created by your branch.

Company: ICICI
Country: India

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