ICICI
Home loan

I am a home loan customer of ICICI. Loan started in jan at 9.75% for 20 years. Within 2 months it reached 11.75% for 25 years

In oct new customers were provided loan at 11% but existing customers like me didnt get this benefit. I asked ICICI that why is it so they simply said they are offering best rates. All other banks have reduced rates other than ICICI. I complained the same to banking ombudsman. Than i recieved letter from ICICI they siad if i pay 1.75% of outstanding principal they shall make rate 11%. I went to bank and shouted. They offered me 10.5% by paying 0.5% of principal which i accepted. This means bank can actually provide benefit to existing customers but they dont want to. I would request everyone who is suffering in same way shall go to bank and fight for their rights

They say that everything is as per agreement but they can actually provide benefit which they dont do, this is unfair practice

Company: ICICI
Country: India

  <     >