Icici credit card and lombard
Fraud of ICICI Credit Card and Lombard Policy

Fraud and false authorization for my Credit Card and Policy

I have been victim to kind of a fraud committed by ICICI Lombard and Credit Card

My Credit Card Number : 4477 4745 7878 2008

I am getting very frustrated with you people and your services. I am writing this mail because you people are doing fraud things with the customers... I will never suggest anybody to purchase any Credit Card of ICICI bank or any ICICI Lombard policy.

I applied for a Credit Card on around October but after approval I didn't received my Credit Card at all and in between I got a call from ICICI LOMBARD department, regarding health policy. She asked me to take a health policy, because ICICI BANK is providing health policy to ICICI credit card holders. But I told her that I am already retaining a health policy, that's why I am totally not interested for the policy. She told me the Policy benefits and I was not in my state of mind at that time, but any how I said Yes after that they recorded my Voice also. Then after few days the Credit Card which I applied didn't received to me and the policy document that has been activated on that Credit Card has not received to me. So I don't have the credit card and I assume that if the card is not with me so the Policy attached with that card has also been deactivated. My Credit Card has deactivated on December but still ICICI Lombard Policy has been activated on that card.

How that will happen, I don’t even have the Credit Card along with me. I have not used the card, Who authorized ICICI Lombard to debit the monthly premium from my Credit Card that has already been deactivated? I had even forgotten that I own such a card. How did this happen.

I am charged with late fees and never the less as being an Credit card I am expected to pay around 11, 000/- amount now where as I don't know any thing about this. This is total fraud, trying to extract the 11, 000/- from Customer without his/her knowledge.

Then immediately I called the Lombard department to cancel the policy, they asked me the policy number which I don't know because I don't even have the Policy documents but I told them to Cancel the policy on 6th Aug. They told me that it will be cancelled after 11 working days and today on 18th Aug someone called me and confirm me about the Cancellation so I asked him to Cancel the policy but he refused to do so and told me to first agree with Terms and Conditions of Cancellation of policy and pay the Charges of about 4000. I was shocked to here the Cancellation charges, I told them whole thing, yet they are not listening to me.

and he immediately cut the call. This is really ridiculous.

This is shear nonsense and I have requested to cancel my policy. And the customer service person could not even do this.

I will not pay any amount to my ICICI Lombard Policy Cancellation nor the Credit card. The Lombard people should sort this out with the credit card department. You have lost your customer due to ignorance and deception of your customer. I will make sure that I will prevent as much as people that I can from coming to you.

I want this matter sorted out and I will not follow up with the credit card department because I have spent around 15-20 days following up with Lombard and credit card department. And your customer service sucks. I was tossed from department to department, and from person to person ending with more frustration and no solution.

I will go to the consumer court or even the police for a fact if I am troubled with this matter. I will really get the media pouncing on this issue.

Can you just sort out this Matter with Credit Card department and Cancel the Policy Immediately, I got very frustated now.

Company: Icici credit card and lombard
Country: India

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