ICICI Credit Card
Harrasment for payment for transaction not done

Enclosing email sent to ICICI as below:

NO CREDIT CARD STATEMENT HAD EVER BEEN RECEIVED BY THE COMPLAINANT W.R.T THE TRANSACTION AS MENTIONED BELOW:

14th Nov

To,

The Manager

ICICI Bank Ltd.

Sub.: Harassment by your bank regarding Credit Card No. 5176 5335 5749 3019.

Ref 1: Your letter 101108/325923C dtd, 13th Oct (Attached with this mail)

Ref.2: Your letter 101108/336771C dtd. 6th Nov (Attached with this mail)

Dear Customer Care Executive,

1) I have credit card no.5176 5335 5749 3001, Expiry Dt.10.

2) In the first week of October an ICICI bank personnel reached my residence and wanted to speak to me regarding Credit Card transaction done by me. As I was not at home but at office he spoke to me on my mobile in presence of my wife. I explained to him that there was no such transaction done by me or any member of my family. The personnel from your bank was satisfied with my answer and said he will inform the bank accordingly. I took the matter closed.

3) I went to withdraw cash from ATM around the mid of October and to my surprise I found out that Rs 3550/-has been deducted from my account. On reaching home I received a courier from your bank as Ref 1 as mentioned above. This mentioned a credit card no 5176 5335 5749 3019, which I did not have, mentioned an incorrect (bogus) mobile no. as mine, mentioned incorrect Delhi pincode against my address. The letter mentioned a complaint no. which I had not done, however I assumed that as mentioned in point no. 1 above, the personnel from ICICI had lodged the complaint on my behalf.

4) I went to the Green Park Branch of ICICI to find out what was happening. I was informed that this was deducted on account of my credit card no. 5176 5335 5749 3001 based on some transaction. I was shocked as I had not done any transaction with this card. Also to be noted that the letter (Ref 1) mentioned a different card no. I was advised by bank personnel to talk to a customer care executive.

5) I spoke to customer care executive through phone to ask regarding the same, reiterating that there was some mistake by the bank, and I was informed that the credit card department of ICICI had dispatched a new card for me which had the no. 5176 5335 5749 3019. I was very surprised as never had any such card reached me. On being asked why new card was sent when I had not asked for the same. there was no satisfactory answer After I explained to him the reality the executive said that if that was the case they are checking the same and by 45 days the issue would be resolved and informed to me and I had nothing to worry.

6) Yesterday I am in receipt of another letter as Ref.2. In this you have mentioned that card on your investigations you have concluded that the transaction has been done on my credit card and that I am surprised to be making the payment of the same.

7) For your kind information I am reiterating once again that never have I ever requested for any new credit card not has any new card been ever sent to me. I am externally perturbed with the information and am surprised how such an esteemed bank like ICICI can make such a mistake.

This is affecting my work in office.

8) Most importantly, I cannot agree to make payment for transaction which has not done by me, you are requested to immediately get the amount of Rs. 3550 credited to my account and to not harass me any more and solve the error at your end.

Thanking you,

Yours faithfully,

(Krishna Chandra Tripathi)

Company: ICICI Credit Card
Country: India

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