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Wrong charging on the credit card

ICICI Bank Complaints - wrong charging on the credit card

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ICICI Bank

Posted: 01-20 by MATAM SESHADRI SWAMINATHAN Send email

wrong charging on the credit card

Below mentioned details clearly indicate the wrong charging on my card and shown in my credit statemnt, though the card referred to was cancelled and a new card had been issued to me. The transaction said to have taken place is at Guragon and with inminutes of the transaction - message appeared on my mobile I h ave filed the complaint.

PLEASE DO THE NEEDFULl.

M S SWAMINATHAN

From

30th October

M.S. Swaminathan

1712, 17th Cross Road,

Vijayanagar,

Bangalore 560040

Phone: 9844143055

To.

ICICI Bank

Charge Back Department.

Fax 02266466683

Card No. Gold Card No.– 4477474013556015 – M.S. Swaminathan

Platinum Card No. 4629864241827007- M.S. Swaminathan

Add on Card No. 4629864241827106 – M.S. Subramanya.

All these cards may be blocked immediately

COMPLAINT No. SR84304803

Complaint: I have not done any transaction on 30th October but I have received a message from ICICI on 30-10 that I have made two transactions of Rs. 11460 each. In the message the card No. mentioned is 4477478011608100. Presently I do not hold any card having that number. But when I checked up with ICICI, they have informed me that my card no. shows two transactions each of Rs. 11460.

I have requested for blocking my card numbers mentioned above. The request no. is SR84304803. I would like the payment against the above two transactions to be cancelled and the same amount of Rs. 22920 charged to my account to be reversed. I would also like to know how this has happened as the card 4477478011608100 has been replaced by you by Platinum card no. 4629864241827007 and as such your system should not have allowed the transactions. I have not authorized any body other than ICICI for VISA bill payment 4477478011608100.

Kindly confirm action taken by you in this matter to my email swami_1233@rediffmail.com

Thanking you,

M.S. Swaminathan

THIS WAS FAXED FIRST ON 30/10 AND AGAIN ON 06/11

Dear Madam,

I am put to lot of anixety and also stress due to these two transactions of 30th Oct. Do you require any more details me in order to finalise the same soon?

Please let me know.

I stand by all the points I have made in my above referred complaint.

With Regards,

M S SWAMINATHAN

On Mon, 01 Dec 12:13:00 0530 "Head Service Quality" wrote

Dear Mr. Swaminatham,

We refer to your complaint regarding your Credit Card.

We would like to inform you that dispute has been taken for the two transactions of October 30for SAHARA CARE HOUSE, GURGAON of Rs. 11460.00

The temporary credit has been given on November 11. The case is under investigation and the process will take 91 days.

We will keep you updated on the same by March 13.

Sincerely,

Sheetal Thakur

Office of Head Service Quality

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Company: ICICI Credit Card
Country: India

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