ICICI Credit Card
Misguiding the Custome

Hi,

I had a Credit card of ICICI and was using from last 2 years. In between i got a Imint card. Then i thought to get my reward points in Imint (and ICICI is offering the same) in future. For that i requested them to transfer my Points old/new to my imint card. They said that your card is not fulfilling the requirements for that and you have to take a new card (Gold Credit Card of ICICI). Then i got agree to take that and i got it also. After some time i noticed that still my points are not going to my Imint card which i am earning now. then i again contacted them and told the whole story. Then they told me again that your card is not fulfilling the requirements for that because that card was given to you as ad on card under the old card and we can't transfer your points to Imint. Then i was feeling like fool that they wasted my 4 months in this processing and now again the problem is same for me. I was thinking that was it the way of marketing of their card. On the last conversation with Sanjoj from ICICI he straight way said that we can't do this and the talking manner was very rude and he accepected that "the mistake was done from their side."

Now if they commited a mistake then why a customer should suffer for that.

I have all the mail conversation of each and any stage. Please help/suggest me on the same.

Thanks

Rajiv Tuli

Company: ICICI Credit Card
Country: India

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