ICICI Credit Card
Application Declined without assigning any reason
- 02-17-2009
- 282
Respected Sir/Madam
I applied for a credit card to ICICI Bank Ltd; vide application number S070102108563 on January 6 in ICICI, Infosys Mysore along with the required documents.
After 15days, on enquiring about the status of application, the Customer Service Center of ICICI Bank informed me that my application has been lost in the transit and allotted me a Service Request Number which never existed.
The Customer Service Officer further asked me to apply a fresh application for the Credit Card. I did the same; vide application number S070101338812 on January 23.
On January 29 ICICI Bank, Infosys Mysore branch called me to the branch to verify the application form, which I later found out that it was the application number S070102108563 (the one which was lost in the transit).
The status subsequently as on January30 was that I have submitted two application forms to issue me a Credit Card.
Thereafter, there were 5 phone verification calls on my mobile number and 1call on my office number. There were two verification emails also, in which I was required to reply with my office, present residence and permanent residence address.
On February 16, I enquired again for both the applications. I was informed that my application S070101338812 has been declined and the reason was “CONFIDENTIAL”. The processing for the other application S070102108563 didn’t even start.
Now, I don’t want the credit card. But I want you to answer following questions:
1. What is the so-called CONFIDENTIAL reason and under which policy and rules was my application rejected.
The mail said “Our inability to sanction a credit card to an applicant does not imply adverse credit worthiness”.
2. Does the verification checks done during the processing of application for credit card check any other thing than Credit Worthiness?
3. If I am not Credit Worthy, I wish to know what exactly in my application or documents proved me that I am not credit worthy.
4. And if I am credit worthy, then why my application form was declined?
Further, the Reserve Bank of India by the circular DBOD.No. Leg. BC.65/09.07.005 dated March 6, banks have been advised that in case of all categories of loans irrespective of any threshold limits, including credit card applications, banks should convey in writing the main reason/reasons which in the opinion of the bank have led to the rejection of the loan applications
Company: ICICI Credit Card
Country: India