ICICI Credit Card
Extra charges

Hi,

My name is Vikas Dahiya and writing in reference to the credit card number 9401 2301 5169 0004 which is in the name of my wife Garima Singh Dahiya though the payment goes out of my ICICI bank account.

Firstly, i have not received a statement for this card for a long time and everytime and I enquire I am told it was door dropped to my house which does not make sense as it is not possible that no one is available in my house to sign for the statement month on month when the courier person comes in. In fact the courier company has made a mandate to only drop the statement in my letter box without even trying to ring the door bell and deliver the statement in hand.

Secondly, whenever I call to complaint about this I am told that ICICI is still sending me a e statement to my email address, which I do get but is not enough as I need a hard copy for my personal records as well and am sure I am entitled for receiving a paper statement as well every month. The email comes to my office email address and I do not have a printer access to take a printout of the same.

Thirdly, without getting the statement I have still been making a payment every month and when I decided to take it higher up my call is never transfered to a supervisor and the CCE starts arguing with me. I then decided to clear off the entire balance without getting the statement and now I am being told there is another payment left for Rs. 160/- which includes another late payment charge.

I would like the LPC to be waived off and the account closed as I do not wish to continue with the credit card any more.

Thanks and Regards

Vikas Dahiya

Company: ICICI Credit Card
Country: India

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