ICICI Credit Card
Regarding Payment Issues

Dear Sir/Madam,

My problem is related to the ICICI Credit Card. I have taken a Credit Card from the ICICI people during Jan and after that the ICICI General Lombard Insurance is activated in my card.

During March-April I lost my card and I have called the ICICI officials and had blocked my Credit Card and have told that specficially to cancel all the schemesoffers regarding that credit card. They had confirmed me that all the things related to the card are cancelled.

After some months, in Oct I got messages on my cell regarding payment of my credit card with respect to the ICICI Lombard Insurance. I tried calling those customer care but in vain. I didnt get any kind of response from them.

I again mailed in the complain queries from the ICICI websites. I told them to reverse all the amounts from my credit card. There is no point of payments since I have already lost the card and even informed the ICICI people regarding this. But those managers replied me like this

""""We sincerely regret our inability in providing the credit for the transaction and waiver of the charges as the outstanding is due to the non payment of the ICICI Lombard Insurance policy number 4034/FPP/03305355/00/000 with the premium of Rs 6732.00 billed on the credit card account and as per the records available from ICICI Lombard the policy was booked after they have received your consent to debit the credit card account with the premium amount"""

Again After repeating calls to them, there Head of Service, mailed me the following:

"""""""Dear Ms. Panda, Werefer to our earlier e-mail of April 17 towards your ICICI Bank Credit Card Account. As per the voice recorder system, towards the Lombard Policy, our officer has been informed about the details of thepolicy and you have authorized to debit the Lombard Policy Equated Monthly Instalment (EMI) through your credit card account. As per voice recorder system, you have notinformed about lost of credit card. There is an amount due in your credit card account is Rs. 9, 952.02 as on April 23.Hence, we request you to pay the total amount due by the due date to avoid the financial charges in your credit card account. Sincerely, D. Sri LalithaOffice of Head Service Quality.

If i havenot use the card for any purpose, else I lost it and given all the complains to the ICICI people to cancel everything, then why should I pay??? I am unable to understand.

Even two days before some lady called me from ICICI officials and just talked with me in ruthless way even if saying me that I am playing game with them.

I told her, that if after losing credit card also we need to do any kind of payment for the Insurance then they should have informed me when I lost my Credit Card. They havent told me anything regarding this.

If they would have told me the same thing then I would have settled the amount there. There are just increasing the amount from 6000--10, 000 nearly.

Please help me in this matter. Waiting to get a positive response from you.

Regards,

Itishree

Company: ICICI Credit Card
Country: India

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